Question 1

Do I need technical knowledge to use AsteriQ?

Accepted Answer

No. AsteriQ is designed for real business owners who need practical tools, not technical expertise. Our team handles setup and provides onboarding assistance.

Question 2

Can I manage multiple locations from one account?

Accepted Answer

Yes. AsteriQ supports multi-location management. You can manage multiple centres or branches from a single dashboard with role-based access control.

Question 3

What happens to my data if I cancel?

Accepted Answer

You retain ownership of all your data. We recommend maintaining independent copies of critical business records. You can export your data before cancelling.

Question 4

Is my data secure?

Accepted Answer

AsteriQ implements commercially reasonable security measures using Supabase and Vercel — industry-leading cloud infrastructure providers with encrypted storage and high availability.

Question 5

What is your uptime guarantee?

Accepted Answer

AsteriQ targets 99.0% monthly service availability. Full details are available in our Service Level Agreement at asteriqhq.com/sla.

Question 6

Do you offer support in Bahasa Malaysia?

Accepted Answer

Yes, our support team can assist in both English and Bahasa Malaysia. Business hours are Monday to Friday, 9am to 6pm Malaysia Time.

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